Valerio Albisetti - Il viaggio della Vita

To be ethical a manager should: 1. Decide with a clean heart. 2. Know how to communicate. 3. Know how to delegate. 4. Help resolve problems. I have already spoken about the first two. In the coming posts I will try to speak about the last two.

Studies have revealed that the average person passes about 70% of his or her active day in verbal communication, 45 percent of which is dedicated to listening. The percentage goes down to 25% for those who have not received a specific training in this capacity. A big part of the difficulty in listening comes from the fact that the mind can listen quicker than a person can talk. The average person listens at a speed of 400,600 words per minute but can say only 200-300 words...